EIDF Service Status
The table below represents the broad status of each EIDF service.
Service Alerts
| Status | Start | End | Scope | Impact | Reason |
|---|---|---|---|---|---|
Recently Resolved Service Alerts
This table lists the last five resolved service alerts. A full list of historical resolved service alerts is available.
| Status | Start | End | Scope | Impact | Reason |
|---|---|---|---|---|---|
| Resolved | 2026-07-20 08:30 | 2026-07-21 18:00 | All services | Unable to remotely access any services for ~0.5 days with risk of issues or interruptions for up to two days. Scheduled work will continue to run throughout, though there may be issues with workflows that require access external to the service. | Upgrade of ACF firewalls and core network. |
| Resolved | 2026-07-16 08:00 | 2026-07-16 17:00 | EIDF services | Short outages expected to affect the SSH Gateway, VDI service, EIDF Portal, Windows Analytical Workbench, GPU service, and Notebook service. | Maintenance |
| Resolved | 2026-07-14 07:00 | 2026-07-14 08:00 | All services | Unable to remotely access any services for ~1hr. Scheduled work will continue to run throughout, though there may be issues with workflows that require access external to the service. | Essential upgrade work to main router at the ACF. |
EIDF Regular Maintenance Sessions
Maintenance sessions are used to ensure that:
- Essential security patches are applied
- Software versions are kept up to date
- Firmware levels on peripheral equipment are kept up to date
- Failed/suspect hardware can be replaced
- New software can be installed
- Essential maintenance on electrical and mechanical support equipment (cooling systems and power distribution units) can be undertaken safely
We aim to minimize maintenance downtime on the service, but occasionally need to perform essential work on the system.
There is currently no common maintenance window that covers all services. Each service is maintained according to its needs. We will email users one week ahead of maintenance outages to notify them that the service will be unavailable.